Return & Refund Policy

Due to the nature of the products sold by Forge Biotechs LLC, delivered products are generally not eligible for return. Customers who receive an incorrect, damaged, or incomplete order should contact Forge Biotechs within the applicable claim period so the issue can be reviewed and, when appropriate, resolved through replacement, refund, or another available remedy.

Because storage conditions cannot be verified after delivery, opened or temperature-sensitive materials generally cannot be returned to inventory. Where a return is not possible, a request is still reviewed on its facts.

Claims involving damaged, incorrect, missing, or incomplete orders must be submitted within 7 calendar days of the carrier-confirmed delivery date. Customers may be asked to provide photographs, packaging information, or other reasonable documentation necessary to review the claim.

If a vial arrives damaged, an item is missing, or the product or strength received does not match your order, contact us with your order number and photographs of the outer packaging, the vial and the label. We will review the record against the order and resolve it.

If a refund is approved, Forge Biotechs LLC will issue the refund using the original payment method when reasonably available, or another mutually agreed method when necessary. Approved refunds are generally initiated within 5–10 business days after the claim has been reviewed and approved. The time required for funds to become available may vary depending on the payment method or financial institution.

Any refund is recorded against the order with its status and reference.

An order can be cancelled before a shipment has been created. Once the order shows a shipment, cancellation is no longer possible and the sections above apply instead.

Submit your request through the contact form, including your order number, the exact product and strength, and the batch or lot printed on the label. You will receive a support reference when the request is recorded.